"The dirt is picturesque, so I don't mind. The rivers and hills are delicious"
-Louisa May Alcott
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Building custom bikes with a flawless marriage of the best parts and equipment to achieve a nirvana-like road and trail feel...and giving my clients a truly unique buying experience.
Being a small custom shop, I keep only what I need, typically. Shipping might take a few extra days than the big guys, but it's worth it! I ship from several sources and always TRY to get things to you as quickly (or based on how much you want to pay!) but I am at the mercy of the shippers. And with COVID some manufacturers and suppliers are on a limited staff. So bear with everyone. If something doesn't show up in the promised time let me know, but if you are expecting it TOMORROW? Or even the next day? Probably not going to happen.
ALL SALES ARE FINAL! I say that because most of the orders are custom. FOR YOU! So make sure YOU know what you want. Wrong color? Wrong size? Just remember, YOU ordered it! I can only offer some input when asked. However, on a case by case, I will look into any issues anyone has. Thanks for understanding!
There are no implied warranties. However, each manufacturer has its own warranties with the proper paperwork. KEEP YOUR INVOICES! I'll need those to help with any manufacturer's warranty. All/any manufacturer warranties can be found at their respective websites. If you break something? Good luck. If you are not an authorized resale/repair shop, shit happens. You can contact the manufacturer to plead your case, but, don't message me "I want a refund" because you didn't install something correctly...as good as you THINK you are. :). But ask for help anytime.
So this is a tough one, but, once you place an order it cannot be canceled. KNOW WHAT YOU WANT BEFORE YOU ORDER! This takes time and money to do. I help out where I can. I hope you ’get it’. If someone died and you really need to be refunded? I’m going to charge a restocking fee. Mostly to pay for the shipping to me and fees incurred. Seems fair. Don’t have a “Squirrel Moment”, please!